Privacy & data

Privacy Policy

This Privacy Policy explains how TicketsFest Україна collects, uses, and protects your personal information.

Last updated: November 9, 2025 View all events

1. Introduction

Welcome to TicketsFest Україна! This Privacy Policy explains how we collect, use, share, and protect your personal information when using our platform and services. By using the TicketsFest website, you agree to the practices described in this document.

2. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Data: name, email address, phone number, and payment details provided during registration or purchase.
  • Transaction Information: details about event attendance, ticket purchase history, and payments.
  • Usage Data: information about interaction with the platform, IP addresses, browser types, and device information.
  • Cookies: technologies used to improve navigation and collect data on user behavior.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: to process ticket orders and provide event information.
  • Communication: sending transactional emails, tickets, confirmations, event updates, and customer support messages.
  • Analytics and Security: improving user experience and protecting the platform from fraud.
  • Legal Compliance: fulfilling legal obligations and resolving disputes.

4. Sharing of Information

We may share your information with third parties in the following cases:

  • Event Organizers: for ticket verification and entry management. Your data may be shared with the organizer of the specific event.
  • Service Providers: payment systems, mailing services, technical support, and other providers needed to operate the platform.
  • Government Authorities: if required by law or to protect the security of our platform.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or disclosure. However, no online platform can guarantee absolute security.

6. Children’s Privacy

TicketsFest services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

Questions or concerns?

Please contact our privacy team: [email protected]

Personal Data Controller: TicketsFest Україна Sp. z o.o.

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Your data is protected.

We value your trust and communicate updates to our security standards transparently.