Privacy Policy

1. Introduction

Welcome to TicketsFest Україна! This Privacy Policy explains how we collect, use, share, and protect your personal information when using our platform and services. By using the TicketsFest website, you agree to the practices described in this document.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Data: name, email address, and phone number when you voluntarily provide them through website forms, subscriptions, or support requests.
• Ticket Link Activity: technical data about clicks from TicketsFest to external ticket sellers. TicketsFest Ukraine does not process payments or store buyers’ payment details on this website.
• Usage Data: information about interaction with the platform, IP addresses, browser types, and device information.
• Cookies: technologies used to improve navigation and collect data on user behavior.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: to display current event information, prices and availability, and to redirect users securely to an external ticket seller.
• Communication: sending requested event updates, subscription messages, and customer support responses.
• Analytics and Security: improving user experience and protecting the platform from fraud.
• Legal Compliance: fulfilling legal obligations and resolving disputes.

4. Sharing of Information

We may share your information with third parties in the following cases:

• External Ticket Sellers and Organizers: after following a ticket link, you use a third-party website that determines its own data-processing and payment rules.
• Service Providers: hosting, mailing, security, analytics, technical support, and other providers needed to operate the platform.
• Government Authorities: if required by law or to protect the security of our platform.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or disclosure. However, no online platform can guarantee absolute security.

6. Children’s Privacy

TicketsFest services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.